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Real Estate Media Services Addendum

Effective Date: 09/01/2026

This Real Estate Media Services Addendum (“Addendum”) supplements the Pullman Marketing Terms of Service (“Master Terms”) and applies to all real estate photography, videography, drone services, floor plans, virtual tours, property websites, virtual staging, social media content, and related real estate media services provided by Pullman Marketing LLC (“Pullman Marketing,” “we,” “us,” or “our”).

By booking, ordering, approving, paying for, or receiving Real Estate Media Services, the client (“Client,” “you,” or “your”) agrees to this Addendum and the Master Terms.

If there is a conflict between this Addendum and the Master Terms, this Addendum controls with respect to Real Estate Media Services.

For Real Estate Media Services, the order of precedence is:

  1. The applicable proposal, estimate, order, booking, or statement of work;
  2. This Real Estate Media Services Addendum;
  3. The Pullman Marketing Master Terms of Service; and
  4. Any other incorporated policies.

1. Real Estate Media Services

Real Estate Media Services may include, without limitation:

The specific services, pricing, deliverables, and estimated turnaround times will be identified in the applicable order or booking.

2. Client Authority and Property Access

The Client represents and warrants that the Client has all necessary permission and authority to:

The Client is responsible for obtaining any necessary permission from property owners, tenants, occupants, property managers, homeowner associations, builders, or other affected parties.

Pullman Marketing may rely on access instructions, lockbox information, entry codes, or other access information supplied by the Client.

3. Property Preparation

The property should be fully prepared before the scheduled appointment.

Unless otherwise agreed, Pullman Marketing personnel are not responsible for:

Minor adjustments may be made at the photographer’s discretion when reasonably necessary to improve a composition.

The Client should ensure that:

Pullman Marketing may photograph the property in the condition in which it is found.

If the property is materially unprepared, inaccessible, unsafe, or cannot reasonably be photographed as scheduled, Pullman Marketing may shorten, postpone, or cancel the appointment and may charge a trip fee, rescheduling fee, cancellation fee, or additional editing fee.

4. Pets, Occupants, and Safety

The Client is responsible for securing pets and notifying occupants of the scheduled appointment.

Pullman Marketing may decline to enter or remain at any property where conditions reasonably appear unsafe, including without limitation:

A safety-related cancellation or postponement will not constitute a breach by Pullman Marketing.

5. Scheduling, Rescheduling, and Cancellation

Appointments are reserved specifically for the Client.

Cancellation and rescheduling fees may be stated in the applicable booking or pricing schedule.

Unless otherwise specified, Pullman Marketing may charge a reasonable cancellation, trip, or rescheduling fee when:

Pullman Marketing may waive fees at its discretion.

6. Weather

Weather conditions may affect photography, videography, drone operations, exterior images, window views, lighting, and overall appearance.

Interior photography may proceed even when exterior or aerial media must be delayed.

Pullman Marketing may postpone or reschedule exterior or aerial work because of:

The Client may request a weather-related reschedule, subject to availability and any applicable fee.

Pullman Marketing does not guarantee blue skies, sunsets, specific cloud conditions, seasonal landscaping, or any particular weather appearance unless expressly included in the order.

7. Drone and Aerial Services

All drone operations are subject to applicable federal, state, and local laws and regulations, including Federal Aviation Administration requirements.

Drone operations may also be affected by:

The remote pilot in command has final authority over whether a drone flight may safely and legally occur.

Pullman Marketing does not guarantee that drone services can be completed on the originally scheduled date.

If drone services cannot be legally or safely completed, Pullman Marketing may reschedule the aerial portion of the project, substitute another appropriate service if agreed by the Client, or issue an appropriate credit or refund for the unperformed aerial service.

8. Creative Discretion

The Client acknowledges that photography, videography, editing, composition, camera placement, lighting, music selection, pacing, color treatment, and other creative decisions involve professional judgment.

Pullman Marketing retains reasonable creative discretion concerning:

A difference in subjective preference does not by itself constitute defective work.

9. Standard Editing

Unless otherwise stated, standard photography processing may include:

Standard editing does not include extensive retouching unless specifically ordered.

Examples of additional editing that may incur additional fees include:

10. Property Accuracy and Misrepresentation

Pullman Marketing may decline requested edits that, in its reasonable judgment, materially misrepresent the physical characteristics or condition of a property.

Pullman Marketing is not responsible for determining whether particular media or editing practices comply with:

The Client remains responsible for determining whether the final media is appropriate for the Client’s intended use.

11. Corrections and Reshoots

The Client should promptly review delivered media.

If Pullman Marketing made a material technical or production error, Pullman Marketing will use commercially reasonable efforts to correct the issue at no additional charge.

Complimentary corrections may include issues such as:

Additional fees may apply when a reshoot, revision, or return visit is requested because of:

12. Delivery

Estimated delivery times are targets and not guarantees unless expressly stated otherwise in writing.

Delivery may be delayed by:

Pullman Marketing will use commercially reasonable efforts to communicate material delays.

13. File Storage

The Client is responsible for downloading and maintaining copies of delivered media.

Unless otherwise stated in writing, Pullman Marketing is not required to permanently retain:

Pullman Marketing may delete project files after 90 days following final delivery.

Long-term archival or restoration of older files, if available, may incur additional fees.

14. Copyright

Except where expressly stated otherwise in a written order, Pullman Marketing retains all copyrights and ownership rights in photographs, videos, aerial media, floor plans, virtual tours, and other Real Estate Media created by Pullman Marketing.

Payment for Real Estate Media Services does not constitute a sale or assignment of copyright.

This Section supersedes any general intellectual-property assignment language in the Master Terms with respect to Real Estate Media Services.

15. License to Client

Upon full payment of all amounts due for the applicable project, Pullman Marketing grants the Client a limited, non-exclusive, non-transferable license to use the delivered media for marketing the property for which the media was originally commissioned.

Permitted uses may include:

The license applies only to the Client and the Client’s brokerage or team as reasonably necessary to market the applicable listing.

16. Duration of Listing License

Unless otherwise agreed, the Client’s active property-marketing license continues while the Client or Client’s brokerage represents the property.

The Client may continue displaying the media afterward for historical and portfolio purposes, including:

Such continued use does not permit the media to be used to market a new listing of the same property without a new license.

17. Prohibited Transfer and Third-Party Use

The Client may not sell, assign, sublicense, transfer, or provide media for independent commercial use by another party without written authorization from Pullman Marketing.

Examples of parties that may require a separate license include:

Incidental sharing necessary to market the Client’s listing through MLS systems, syndication websites, social media platforms, and ordinary brokerage channels is permitted.

18. Unauthorized Use

Unauthorized use of Pullman Marketing media may result in:

Nothing in this Addendum waives any rights or remedies available to Pullman Marketing under copyright law.

19. Pullman Marketing Portfolio Rights

Unless the Client specifically requests confidentiality in writing before the appointment, Pullman Marketing may use created media for:

Pullman Marketing will reasonably consider requests to delay publication of media for occupied homes, sensitive properties, confidential listings, or properties subject to security concerns.

20. Floor Plans and Measurements

Floor plans, measurements, room dimensions, square-footage estimates, and related information are provided for marketing and general informational purposes only.

They are not:

Measurements are approximate.

The Client should independently verify any measurements or square footage that are material to a transaction.

21. Virtual Staging

Virtually staged images are illustrative representations and may not reflect the actual furnishings, décor, condition, or appearance of the property.

The Client is responsible for appropriately disclosing virtual staging where required by law, MLS rules, brokerage policy, or industry standards.

22. Third-Party Platforms

Certain services may rely on third-party platforms or providers, including:

Pullman Marketing does not control and is not responsible for changes to, interruptions of, or discontinuation of third-party platforms.

Third-party hosting periods may be limited.

Fees may apply for continued hosting, reactivation, or transfer of third-party services.

23. Client Responsibilities for MLS and Advertising Compliance

The Client is solely responsible for:

Pullman Marketing does not provide legal, brokerage, appraisal, architectural, engineering, or real-estate compliance advice.

24. No Guarantee of Marketing Results

Real Estate Media Services are marketing services.

Pullman Marketing does not guarantee:

25. Fees and Taxes

Pricing is as stated in the applicable order, booking, estimate, proposal, or published pricing.

Applicable sales, use, excise, or other taxes may be added where required by law.

The Client is responsible for providing any valid tax-exemption or resale documentation before invoicing where applicable.

Nothing in this Addendum is intended to determine the tax classification of a specific transaction contrary to applicable law.

26. Payment and License Activation

Unless otherwise stated, all invoices are payable according to the payment terms identified in the applicable order or invoice.

No media license granted under this Addendum becomes effective until the applicable invoice has been paid in full.

Pullman Marketing may:

while an account is materially past due.

27. Limitation of Liability

To the maximum extent permitted by law, Pullman Marketing’s aggregate liability arising from a specific Real Estate Media Services project will not exceed the amount actually paid by the Client to Pullman Marketing for the specific services giving rise to the claim.

To the maximum extent permitted by law, Pullman Marketing will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost commissions, lost sales, lost listings, loss of business opportunity, or loss of anticipated revenue.

Nothing in this Addendum limits liability that cannot legally be limited.

28. Client Indemnification

The Client agrees to defend, indemnify, and hold harmless Pullman Marketing and its owners, employees, contractors, photographers, videographers, and agents from third-party claims arising from:

This obligation does not apply to the extent a claim was caused by Pullman Marketing’s gross negligence or willful misconduct.

29. Force Majeure

Pullman Marketing will not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including:

Pullman Marketing will use commercially reasonable efforts to reschedule affected services.

30. Independent Contractors

Pullman Marketing may use employees, independent contractors, photographers, pilots, editors, production partners, or other vendors to perform portions of the services.

Pullman Marketing remains responsible for delivering the contracted services subject to these Terms.

31. Governing Law

This Addendum and related Real Estate Media Services are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

Unless otherwise stated in the Master Terms or applicable order, any litigation arising from these services will be brought in a court of competent jurisdiction located in Whitman County, Washington.

The parties may mutually agree to mediation or another alternative dispute-resolution process before litigation.

32. Electronic Acceptance

The Client agrees that electronic acceptance is binding.

Acceptance may include:

Pullman Marketing may maintain records identifying the version of these Terms in effect at the time of acceptance.

33. Relationship to Master Terms

Except as specifically modified by this Addendum, the Pullman Marketing Master Terms remain in full force and effect.

If any provision of this Addendum is determined to be invalid or unenforceable, the remaining provisions will remain in effect.